Front Desk Engineer – Security
Johnson Controls
full-time
Posted on:
Location Type: Office
Location: Aurora • California • Colorado • United States
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Salary
💰 $85,200 - $110,000 per year
About the role
- Manage GCOE Operations and serve as a Technical Advisor to the Sales Team.
- Provide client-facing support to enhance the sales process.
- Collaborate with engineers to drive sales success and strategic planning.
- Partner with local sellers and sales managers to:
- Own local relationships and be part of the commercial team.
- Analyze and qualify pipeline with the sales team weekly.
- Align presales technical support to develop winning strategies.
- Drive GCOE delivery of results, quality, and value-add to your territory.
- Leverage and utilize a team of GCOE resources.
- Own the strategy and achievement of Metrics & KPIs.
- Manage capacity utilization across multiple squads.
- Develop competency, training, and upskilling programs.
- Control KPIs and maintain EMEALA specific cadence around Ops reviews.
- Lead engineering and solutions in the pre-sales phase, delivering compelling end-to-end solutions.
- Oversee technical procurement for optimal cost solutions.
- Identify risks and plan mitigation actions.
- Coordinate systems design and inter-trade design with architects and construction managers.
- Build artifacts and present/demonstrate to customers in coordination with Sales.
- Provide consultation for high value/complex projects.
- Interact with customers and consultants.
- Support the sales team in product and service qualification, analysis, and presentation.
- Identify new business opportunities and provide strategic input on sales strategies.
- Build and maintain relationships with key decision-makers and stakeholders.
- Stay updated with industry trends and emerging technologies.
- Mentor the pre-sales team on sales techniques and solution selling.
- Develop a deep understanding of the organization’s System Integration portfolio.
- Coordinate with Cost Competitive Centers to optimize efficiencies.
- Measure and track Key Performance Indicators (KPIs).
- Mentor employees on performance improvement and succession planning.
- Ensure consistent field installation delivery through design plans and documentation.
- Collaborate with the Training Manager to align COE team capabilities with sales objectives.
- Review solution applications and cost estimates with the sales team.
- Assist the sales team in articulating technical value propositions and presenting solutions to clients.
- Engage in pre-sales design, cost development, applications engineering, product selection, specification interpretation, subcontractor RFP generation, proposal development, and project risk management.
- Provide direction for outside vendors and subcontractors regarding scope, terms, conditions, bid forms, and contract review.
- Reinforce methodologies for collecting, analyzing, and presenting solutions, designs, scopes, and cost estimates.
- Identify specification issues, interpret discrepancies, and propose resolutions.
- Stay updated on market trends and transitions.
- Serve as an ‘Ambassador’ in the GCOE Connect Program, providing teaching, coaching, and mentorship from Sales to Engineering.
Requirements
- 10+ experience in Building Technology industry within the Security Domain in design, engineering and /or solutions, pre-sales roles in organizations of repute.
- Sound knowledge of systems and equipment with proficiency in solution innovation to create a clear differentiator through solutions.
- Strong understanding of Johnson Controls products across Building Industry segments.
- Excellent analytical, interpersonal, and problem-solving skills, communication and presentation skills with ability to effectively convey complex technical information to non-technical audiences.
- Proficient in PC skills.
- Strong leadership and team management skills, with demonstrated ability to mentor and coach sales and pre-sales teams.
- Understanding of regulations, certifications and industry standards.
- Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities and meet deadlines.
- Ability to work in a matrixed environment.
Benefits
- Competitive base salary and a comprehensive bonus program.
- Three weeks paid vacation in a calendar year /holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution innovationsystems designapplications engineeringproject risk managementcost developmentspecification interpretationtechnical procurementKPI measurementcapacity utilizationsales techniques
Soft skills
analytical skillsinterpersonal skillsproblem-solving skillscommunication skillspresentation skillsleadership skillsteam management skillsmentoringcoachingability to manage multiple priorities