Johnson Controls

Fire Detection Technical Product Support Specialist

Johnson Controls

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $91,000 - $114,000 per year

About the role

  • Provide product support to customers and sales teams
  • Support the full product range from JCI Global fire detection products
  • Record technical support cases utilizing software systems Salesforce
  • Handling calls from Nice phone systems and recording each interaction within Salesforce
  • Site visit to installations when required
  • Following up on product returns as required to support QA process
  • Partake in the NPI process
  • Create and maintain the Article database
  • Report and monitor issues to R&D
  • Review issues and offer higher level of support
  • Product specific training will be provided to support constant personal professional development.

Requirements

  • Bachelor’s Degree in electrical/electronics or relevant experience in the fire detection industry
  • Minimum 5 years working experience in fire detection industry
  • Excellent working knowledge of fire and voice alarm design installation standards including UL/ NFPA 72
  • Have good verbal and written command of the English language
  • Problem-solver, with an ability to work under own direction with personal responsibility
  • General awareness of currents industry trends
  • Understanding of and the application of UL standards in regard to fire detection products
  • Awareness of the relevant building standards and code of practice relevant to the region
  • Solid business communication skills, with an ability to report movements and meeting notes
  • Ability to record all transaction with Salesforce
  • Ability to identify need for and develop, processes and supporting materials
  • Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools
  • Willingness to travel.
Benefits
  • Competitive benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fire detectionvoice alarm designinstallation standardsUL standardsNFPA 72technical supportproblem-solvingprocess developmentdatabase maintenanceproduct training
Soft skills
verbal communicationwritten communicationpersonal responsibilityself-directionbusiness communicationreportingcustomer supportteam collaborationadaptabilityawareness of industry trends
Certifications
Bachelor’s Degree in electrical/electronics