Johns Hopkins Federal Credit Union

Call Center Representative

• Under general supervision projecting a professional company image through telephone interactions with members.
• Performs outbound calling efforts and provides quality service to existing members by phone.
• The quality service provided will be accurate, efficient, and professional to consistently "delight" the member.
• Ability to survey and educate members.
• In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services.
• Must demonstrate excellent phone and communication skills.

Account Service Representative – Outbound, Part-Time