Johns Hopkins Federal Credit Union

Account Service Representative – Outbound, Part-Time

Johns Hopkins Federal Credit Union

part-time

Posted on:

Location Type: Office

Location: Baltimore • Maryland • United States

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Salary

💰 $16 - $20 per hour

Job Level

Junior

About the role

  • Under general supervision projecting a professional company image through telephone interactions with members.
  • Performs outbound calling efforts and provides quality service to existing members by phone.
  • The quality service provided will be accurate, efficient, and professional to consistently "delight" the member.
  • Ability to survey and educate members.
  • In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services.
  • Must demonstrate excellent phone and communication skills.

Requirements

  • Minimum H.S. diploma
  • 18 months call center experience strongly preferred
  • 1-yr customer service experience required
  • Exceptional customer service and interpersonal phone etiquette skills
  • Strong computer application skills
  • Strong oral/written communication skills
  • Must be results oriented
  • Quick learner and motivated to be a consistent performer
  • Attendance and punctuality are a must
Benefits
  • Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
  • 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
  • Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
  • Tuition Assistance: Continue your education and professional development with our tuition assistance program.
  • Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
  • Parking Discounts: Enjoy discounted parking to make commuting easier.
  • Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
  • Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experienceoutbound callingcross-sellingproblem resolutionsurveyingeducating memberscomputer application skills
Soft Skills
communication skillsinterpersonal skillsphone etiquetteresults orientedquick learnermotivatedattendancepunctuality
Certifications
H.S. diploma