John Brooks Company Limited

Bilingual Customer Concierge, 12 month contract

John Brooks Company Limited

contract

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$55,000 - CA$65,000 per year

Job Level

Junior

About the role

  • Provide timely, professional responses to customer inquiries and issues, ensuring high satisfaction levels.
  • Proactively communicate with customers about promised ship dates and any changes to their orders.
  • Facilitate the return process, ensuring customers have a seamless experience with credit notes and order issues.
  • Maintain accurate and up-to-date records of all customer communications in the CRM system.
  • Provide regular updates to customers regarding the status of their orders and shipments.
  • Identify and refer complex technical inquiries to the appropriate internal personnel for resolution.
  • Collaborate with internal teams to expedite critical orders or those for target accounts.
  • Keep customers informed about their inquiries, order statuses, shipments, and any potential issues.
  • Exhibit courtesy, patience, and a positive attitude in all customer interactions, enhancing the overall customer experience.
  • Recognize when issues need to be escalated to the Customer Experience Manager and seek assistance as needed.
  • Collect and provide feedback from customers to internal teams to identify areas for improvement.
  • Engage in ongoing self-development and training opportunities to enhance customer service skills and product knowledge.
  • Work closely with the sales and distribution teams to ensure customer needs are met efficiently.

Requirements

  • Bilingual in English and French, with strong communication skills in both languages
  • College Diploma in a related field, AND/OR a minimum of 1 to 3 years of related experience in customer service.
  • Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.).
  • Must have excellent written and verbal communication skills in both English and French
  • Ability to multitask and deal with a variety of demands.
  • Excellent organizational and time management skills.
  • Knowledge of mechanics is considered as asset.
  • B2B customer experience.
Benefits
  • Competitive remuneration including base salary + incentive ($55,000-$65,000)
  • Competitive vacation
  • Paid personal day program
  • Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
  • Company Group RRSP with employer matching
  • Annual health & wellness subsidy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebilingualmechanicsmultitaskingorganizational skillstime managementwritten communicationverbal communicationCRM systemsMicrosoft Office Suite
Soft Skills
professionalismcourtesypatiencepositive attitudecollaborationproblem-solvingfeedback collectionself-developmentcommunicationcustomer experience enhancement
Certifications
College Diploma