Delivering high-quality technical support for Universal Robots (UR) and Mobile Industrial Robots (MiR) systems.
Troubleshooting, repair, preventative maintenance, and customer training across North America.
Serve as a key technical resource, ensuring optimal system performance and customer satisfaction while identifying opportunities for continuous improvement and innovation.
Provide remote and on-site troubleshooting, diagnostics, and repair services for robotic systems and components.
Perform scheduled maintenance to minimize downtime and extend system life.
Maintain accurate service records, case documentation, warranty claims, and CRM updates.
Deliver hands-on training and coaching to customers and internal teams on system operation, maintenance, and safety.
Act as the voice of the customer by providing feedback to engineering and product teams regarding system performance, deficiencies, and desired enhancements.
Maintain service tools, spare parts, and test equipment inventory.
Identify upsell opportunities during service visits and support sales teams with technical insights.
Maintain demo units and support technical setup for exhibitions and customer demos.
Mentor junior technicians and collaborate with cross-functional teams to improve service delivery.

Requirements

Associate’s or Bachelor’s degree in Engineering, Mechatronics, Robotics, or a related technical field.
Technical certifications in robotics or automation are a plus.
Equivalent work experience may be considered in lieu of formal education.
3+ years in field service, robotics, automation, or electro-mechanical systems (Experience with 6- axis robots and AMRs preferred).
Strong mechanical and electrical troubleshooting skills.
Ability to read and interpret electrical schematics and control diagrams.
Familiarity with PLCs, sensors, actuators, and industrial networking.
Programming experience (C++, Python, Java) is a plus.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to work effectively both under minimal supervision and collaboratively within a team.
Proactive, curious, and solution-oriented mindset.
Ability to lift up to 50 pounds.
Valid driver’s license with a clean driving record.
Must be located within 90 minutes of a major airport.
Willingness to travel up to 80% domestically and internationally.

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingrepairpreventative maintenanceroboticsautomationelectro-mechanical systemsmechanical troubleshootingelectrical troubleshootingprogramming (C++, Python, Java)reading electrical schematics

Soft Skills

communicationinterpersonal skillscustomer service orientationcollaborationproactive mindsetcuriositysolution-oriented mindsetmentoringcoachingfeedback provision

Certifications

Associate’s degreeBachelor’s degreetechnical certifications in robotics or automation