Jobs2web

Field Service Engineer – GCS

Jobs2web

full-time

Posted on:

Location Type: Office

Location: San Jose • California • United States

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Salary

💰 $61,300 - $98,100 per year

About the role

  • Provide technical support to customers and field teams onsite, via phone, or through email.
  • Travel as required to support regional field teams and customer sites.
  • Apply a structured approach to troubleshooting and resolving complex technical problems.
  • Provide solutions for new, undocumented, or unexpected technical issues within local accounts.
  • Identify and escalate issues appropriately to engineering, management, or global support teams.
  • Demonstrate strong problem-solving techniques, selecting the best approach for each situation.
  • Work effectively with customers, cross-functional teams, and regional field organizations.
  • Frequently engage with inter‑organizational partners, key accounts, and local suppliers.
  • Influence customer decisions and maintain strong customer relationships through professionalism and credibility.
  • Uphold Teradyne’s core values and always demonstrate respect for customers.
  • Ensure work quality meets expectations of both customers and field leadership.
  • Serve as a high-impact contributor to regional accounts and the broader field team.

Requirements

  • BS or MS in Electronics Engineering; Electrical Engineering; Physics or Diploma in Electronics Technician level having 6 years of working experience in a product support environment
Benefits
  • medical
  • dental
  • vision
  • Flexible Spending Accounts
  • retirement savings plans
  • life and disability insurance
  • paid vacation & holidays
  • tuition assistance programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportproblem-solvingproduct support
Soft Skills
communicationcustomer relationship managementinfluenceprofessionalismcredibility
Certifications
BS in Electronics EngineeringMS in Electronics EngineeringBS in Electrical EngineeringMS in Electrical EngineeringDiploma in Electronics Technician