Customer Care Executive
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Weikfield IT-Citi Infopark • India
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Job Level
About the role
- Analyze/understand business challenges and recommend appropriate IT solutions and services
- Analyze/understand all data and information required for new business processes
- Provide business process redesign analysis to support business changes and technology opportunities
- Facilitate new business process and data requirements gathering
- Conduct fit gap Analysis for software package evaluations
- Convert business requirements into functional requirements, specifications, data models and test cases
- Develop detailed functional specifications documents
- Assist the users in developing their user or business procedures
- Oversee audit team's daily activities
- Evaluate the effectiveness of the internal controls in addressing risks
Requirements
- 2+ years of experience
- Bachelor's degree, preferably in Accounting
- CPA designation or non-US equivalent (e.g. CCA) is required
- Strong interpersonal skills
- Strong relationship management and negotiation skills
- Strong critical thinking and problem solving skills
- Strong process flow and diagramming skills
- Strong communication skills - verbal, written, listening and presentation
- Strong analytical skills
- Expertise in business process analysis, system analysis and data analysis
- Very proficient in developing requirements definition, functional specifications, data models and business procedures
- Proficient in software fit analysis
- Expertise in MS Office, MS Project, Visio and other PC software
- Has advanced knowledge of audit principles through extensive experience.
- Has strong understanding of the business processes in assigned areas to best implement policies and practices.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysissystem analysisdata analysisrequirements definitionfunctional specificationsdata modelsbusiness proceduressoftware fit analysisaudit principles
Soft Skills
interpersonal skillsrelationship managementnegotiation skillscritical thinkingproblem solvingprocess flow skillsdiagramming skillscommunication skillsanalytical skills
Certifications
Bachelor's degreeCPA designationCCA