Customer Care Executive
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Weikfield IT-Citi Infopark • 🇮🇳 India
Visit company websiteJob Level
Entry Level
About the role
- Analyze/understand business challenges and recommend appropriate IT solutions and services
- Analyze/understand all data and information required for new business processes
- Provide business process redesign analysis to support business changes and technology opportunities
- Facilitate new business process and data requirements gathering
- Conduct fit gap Analysis for software package evaluations
- Convert business requirements into functional requirements, specifications, data models and test cases
- Develop detailed functional specifications documents
- Assist the users in developing their user or business procedures
- Oversee audit team's daily activities
- Evaluate the effectiveness of the internal controls in addressing risks
Requirements
- 2+ years of experience
- Bachelor's degree, preferably in Accounting
- CPA designation or non-US equivalent (e.g. CCA) is required
- Strong interpersonal skills
- Strong relationship management and negotiation skills
- Strong critical thinking and problem solving skills
- Strong process flow and diagramming skills
- Strong communication skills - verbal, written, listening and presentation
- Strong analytical skills
- Expertise in business process analysis, system analysis and data analysis
- Very proficient in developing requirements definition, functional specifications, data models and business procedures
- Proficient in software fit analysis
- Expertise in MS Office, MS Project, Visio and other PC software
- Has advanced knowledge of audit principles through extensive experience.
- Has strong understanding of the business processes in assigned areas to best implement policies and practices.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysissystem analysisdata analysisrequirements definitionfunctional specificationsdata modelsbusiness proceduressoftware fit analysisaudit principles
Soft skills
interpersonal skillsrelationship managementnegotiation skillscritical thinkingproblem solvingprocess flow skillsdiagramming skillscommunication skillsanalytical skills
Certifications
Bachelor's degreeCPA designationCCA