Damage & Loss Administrator – Maternity Cover

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contract

Posted on: 10/4/2025

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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💰 £30,000 per year

Junior

About the role

Assist in controlling the damage process for all the depot fleet, including controlling costs for expenditure on a varied range of equipment and contracts within an agreed spend limit.
Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance.
Ensure validity of claim and transparency of profit margins.
Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally.
Assist in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes.
Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer.
Invoice customers once recharge value is achieved with customer.
Resolve or escalate all queries within a given time frame.
Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales.

You excel in a dynamic environment and can work under pressure, both independently and as part of a team.
You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections.
You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings.
You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service.
You hold a valid driving license and bring a minimum of 12 months driving experience.
Proactive in resolving issues related to vehicle condition, customer disputes, and insurance coordination.
Comfortable using Microsoft Office (especially Excel).

Benefits

Receive an attractive annual salary and a performance-based bonus.
Secure your future with enrolment in SIXT's pension scheme.
Enjoy 22 days of annual leave, plus bank holidays.
Benefit from paid training sessions and a variety of development opportunities to grow your career.
Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
Benefit from family-friendly policies and receive support through our Employee Assistance Programme.