Office and Sales Administrator
RecruitMyMom
Settlement Support Administrator
Reed
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,750 - £30,500 per year
Job Level
Mid-LevelSenior
About the role
- Monitor inbound mailboxes to which referrals are issued and ensure referrals are received and processed in a timely manner
- Check referrals for required details and query any clarifications or changes with relevant authority
- Transfer referral details to the appropriate CRM, ensuring all required fields are completed correctly
- Respond to or signpost questions relating to the AIRE programme
- Administer clerical referral processes to support delivery of DWP contracts
- Accurately capture participant and service data and maintain database integrity across multiple databases
- Update daily records on activity, outcomes and performance metrics as specified by Line Manager
- Evidence achievement of daily, weekly and monthly performance and productivity targets across AIRE services
- Rectify inaccuracies identified by MI and Commissioner Reports through data cleanse activities
Requirements
- Experience of working effectively within an office-based customer service or sales environment
- Demonstrable experience of delivering high quality customer service
- Experience of working in a fast past, target orientated environment
- Experience of using database systems to input data accurately in order to track the progress of participants and potential participants
- Excellent customer service skills
- Strong verbal communication skills
- Good influencing skills
- Highly organised with an ability to work to set targets
- Ability to follow processes (ensuring that referral eligibility for relevant service is assessed promptly and accurately and that required information is provided to the participant)
- Attentive to detail, ensuring all relevant data is captured accurately
- Desirable: Experience of working in a call centre environment
- Desirable: Fluency in community languages (eg Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek)
Benefits
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Training, development and progression opportunities
- Flexible working schedule
- Generous base salary (pro-rata for part time)
- Access to the range of Reed in Partnership benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
database systemsdata entrydata cleansingperformance metricsCRM
Soft skills
customer serviceverbal communicationinfluencingorganizational skillsattention to detail