Jobrack

Customer Service Representative

Jobrack

full-time

Posted on:

Location Type: Remote

Location: Georgia

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Salary

💰 $2,000 - $2,250 per month

About the role

  • Reply to customer inquiries within 24 hours and resolve issues with refunds or replacements
  • Respond to voicemail messages and make follow-up calls during U.S. business hours
  • Master Gorgias and keep templates, rules, and workflows updated
  • Become a Lunderg product expert and troubleshoot common issues confidently
  • Report product improvement ideas to the Operations Leader based on customer feedback
  • Manage funnel emails replies & follow ups to drive new reviews
  • Handle callbacks (typically 5–10 outbound calls per day) and be available during U.S. business hours (afternoon/evening Europe time)
  • Minimum requirement of 4 hours on one weekend day (ideally Sunday)

Requirements

  • Experience in a similar customer service role within the Amazon ecosystem
  • Strong knowledge of Amazon processes (refunds, replacements, order search, compliance on what can/can’t be communicated)
  • Brownie points for: Experience with Gorgias or similar customer service platforms
  • Detail-oriented and proactive
  • Empathetic with customers and patient under pressure
  • Clear and honest communication skills
  • Consistent work ethic with a focus on improvement
Benefits
  • Salary: $2,000 - $2,250 per month
  • Full-time: Fully remote role
  • 21 days paid time off
  • Performance-based bonus system (team + individual rewards)
  • Real growth opportunity as we build and scale our customer service team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
detail-orientedproactiveempatheticpatient under pressureclear communicationhonest communicationconsistent work ethicfocus on improvement