Act as primary escalation point for complex client issues and lead difficult conversations with confidence
Oversee a portfolio of accounts with strong organization, follow-through, and accountability
Coordinate across Paid Media, SEO, Tracking, and Operations teams to remove blockers and align strategy
Translate campaign performance into clear, strategic client-facing communication
Conduct business reviews, identify upsell and cross-sell opportunities, and drive retention
Make sound judgment calls independently and guide junior Account Managers
Improve AM onboarding, assign training areas, and conduct quality assurance on team initiatives
Facilitate recurring team meetings and support leadership with structured L10 meetings
Manage administrative configurations in project management tools and improve operational efficiency
Contribute creative ideas to agency marketing initiatives, branding, and growth strategies
Provide ongoing strategic consultation to ensure campaigns align with client business goals

Requirements

5–8+ years in a Senior Account Manager or Account Director role at a digital marketing agency
Direct experience managing U.S.-based clients with a proven track record of growing accounts and revenue
Experience working in a marketing / digital ad agency.
Proven ownership of escalations, renewals, and retention
Strong understanding of Paid Media, SEO, and performance marketing
Experience coordinating multiple internal teams
Working knowledge of advertising technologies, programmatic media, AI-driven marketing, and analytics
Near-perfect spoken and written English
Confident presence on Zoom and client calls
Strong presentation and problem-solving skills
Media planning and data-driven marketing strategy experience (Brownie points)
Familiarity with Tableau, Power BI, Google Analytics, and CRM software (Brownie points)
Healthcare or dental industry experience (Brownie points)
Bachelor’s degree in Marketing, Business, or Communications (Brownie points)
Team management experience (Brownie points)

Benefits

Salary: Senior Account Manager - $3,000 - $3,500 per month / Account Director - $4,500+
Full-time: Fully remote long-term role
Paid Time Off: 28-29 days per year
Compensation growth tied to retention impact, ownership, and escalation leadership
High-trust culture with no micromanagement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Paid MediaSEOperformance marketingmedia planningdata-driven marketing strategyadvertising technologiesprogrammatic mediaAI-driven marketinganalyticsaccount management

Soft Skills

organizationfollow-throughaccountabilitycommunicationproblem-solvingpresentationleadershipteam managementstrategic consultationjudgment