Customer Service Specialist, Part-time
JobLeads
part-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Respond to customer inquiries via email
- Monitor and engage with our community on social media platforms using Sprinklr
- Deliver timely, empathetic, and professional support to resolve customer concerns
- Escalate complex cases to the appropriate internal teams when needed
- Uphold our brand voice and community guidelines in all public interactions
- Contribute to a positive customer experience that reinforces trust and satisfaction
Requirements
- Fluent in English, with excellent written communication
- 1–2+ years of experience in customer support or community management
- A strong customer-first mindset and problem-solving skills
- Experience with Zendesk or similar customer service platforms
- Familiarity with Sprinklr or other community/social media management tools
Benefits
- Remote work flexibility
- Inclusive, team-oriented culture
- Annual company summer getaway + team meetups across the EU
- Opportunity to make a direct impact on customer satisfaction and brand perception
- Exposure to tools and practices at the intersection of customer service and social engagement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcommunity managementproblem-solvingwritten communication
Soft Skills
customer-first mindsetempathyprofessionalismtrust buildingsatisfaction reinforcement