JobLeads

Customer Support

• Respond to customer inquiries via email
• Monitor and engage with our community on social media platforms using Sprinklr
• Deliver timely, empathetic, and professional support to resolve customer concerns
• Escalate complex cases to the appropriate internal teams when needed
• Uphold our brand voice and community guidelines in all public interactions
• Contribute to a positive customer experience that reinforces trust and satisfaction

Customer Service Specialist, Part-time

Technical Product Manager

• Lead PSP and payment orchestrator integrations end-to-end—from discovery and scoping to implementation and launch
• Own and prioritize the payments backlog and roadmap, aligning technical improvements with business impact
• Design and continuously improve a PSP-agnostic, scalable payment infrastructure
• Partner with the Engineering Manager to deliver secure, maintainable, and future-ready architecture
• Collaborate with Payments Operations to increase authorization rates, improve resilience, and expand global coverage
• Enable efficient launches of new markets and payment methods
• Evaluate, select, and onboard new payment providers with a rigorous technical lens
• Proactively identify architectural gaps and scalability risks before they become bottlenecks

Technical Product Owner – Payments

Data Analyst

• Own conversion and monetization analytics end-to-end for the Shop domain
• Analyze user behavior across the full funnel, including entry points, paywalls, pricing, checkout flows, upsells, and retention
• Design, implement, and evaluate A/B tests with clear hypotheses and measurable success criteria
• Define and validate KPIs across conversion, revenue, ARPU, LTV, and cohort performance
• Build and maintain reliable, decision-ready Power BI reports for Product and Monetization stakeholders
• Develop new SQL datasets and analytical models to support deeper insights
• Partner closely with Product Managers, CRO specialists, and Engineering to influence decisions early
• Collaborate with Frontend and Backend developers to implement accurate tracking and ensure data quality at the source
• Deliver reproducible, well-documented analyses that reduce uncertainty and support confident decision-making
• Proactively identify growth opportunities and potential risks across the funnel

Customer Service Specialist, Part-time

Technical Product Owner – Payments

Data Analyst – Monetization