JobHire.AI

Customer Success Manager

JobHire.AI

full-time

Posted on:

Location Type: Remote

Location: Armenia

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About the role

  • **What you’ll do:**
  • 1️⃣ Operate in the field (Customer-facing layer):
  • - Run high-impact conversations via chat and calls with at-risk or high-value users.
  • - Lead complex human recovery cases.
  • - Identify root causes of churn, dissatisfaction, and low activation.
  • - Gather structured feedback and convert insights into product/UX improvements.
  • 2️⃣ Build the recovery & activation system (Automation layer):
  • - Design and optimize automated onboarding & recovery flows.
  • - Launch behavioral lifecycle campaigns (low activity, no interviews, etc.).
  • - Configure and improve Intercom campaigns, triggers, segmentation, tagging.
  • - Improve messaging clarity, positioning, and perceived value.
  • - Experiment with A/B testing in activation and recovery funnels.
  • - Use light no-code / low-code tools and AI (LLMs, prompt design, vibe coding) to improve workflows.
  • - Turn manual patterns into scalable automation.

Requirements

  • **You might be a great fit if you…**
  • - Have **3+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers.**
  • - **Fluent English and Russian**.
  • - Ability to work 40 hours per week in the **USA time zone or USA+EU.**
  • - Comfortable working **proactively**, not waiting for tickets.
  • - Strong persuasion, negotiation, and objection-handling skills.
  • - Data-driven mindset: you care about conversion, retention, and unit economics.
  • - Comfortable working with daily targets, funnels, and KPIs.
  • - High-speed internet connection (VPN-free).
Benefits
  • **Why Join Now?**
  • - JobHire.AI is **mission-driven, fast-moving, and profitable**.
  • - You’ll shape the experience of a product that directly improves people’s careers and lives.
  • - Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
  • - Remote work - work/life balance.
  • - Competitive package.
  • - 38 days Off (vacation + local holidays) and sick leave.
  • - You’ll have massive **ownership and leverage** from day one - ownership/freedom.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsalesaccount managementsupport-driven salesA/B testingautomationno-code toolslow-code toolsdata analysisUX improvements
Soft Skills
persuasionnegotiationobjection-handlingproactive workdata-driven mindsetcommunicationfeedback gatheringproblem-solvingadaptabilitycollaboration