People Ops Manager – Systems and Knowledge Manager
Jobber
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$98,300 - CA$133,100 per year
About the role
- Own the day-to-day administration of all People team systems, including Ashby, RefNow, Hibob, Willo, Metaview, Gem, Risotto
- Manage system configurations, permissions, integrations, and workflows
- Act as the primary point of contact for system questions, troubleshooting, and optimization
- Own vendor relationships, including coordination, issue resolution, and ongoing improvements
- Identify friction points and recommend practical system or process improvements
- Partner with People Ops and IT on updates, rollouts, and enhancements
- Create, update, and maintain playbooks and how we work documentation
- Ensure documentation stays current as systems and processes evolve
- Support onboarding by enabling new People team members with clear, accessible resources
- Build and maintain training materials, FAQs, and usage guidelines for internal AI ticketing system
Requirements
- Experience in People Operations, Talent Operations, or a systems-focused role
- Hands-on experience with ATSs and People systems
- Strong documentation and knowledge management skills
- Comfort training and enabling others on tools and processes
- Experience with data visualization tools
- Expert-level Excel skills
- Curiosity and comfort working with AI-enabled tools and workflows
Benefits
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program including career coaching and opportunities for career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ATSdata visualizationExcelsystem configurationsintegrationsworkflowsdocumentationknowledge managementAI-enabled tools
Soft Skills
troubleshootingoptimizationvendor relationship managementprocess improvementtrainingcommunicationcollaborationcuriosity