Customer Onboarding Specialist

Jobber

full-time

Posted on: 1/9/2026

Location Type: Remote

Location: Canada

✨ AI Apply

💰 CA$59,000 per year

About the role

Be a product expert to ensure that our customers are set up for success from day one.
Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business.
Be patient and reliable for our customers when things might not be going how they expected.
Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative.
Be customer driven This role is highly impactful - We want to build strong customer relationships and deliver customer focused solutions. We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!
Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy.
To be agile and adaptable in a very fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge.
Strive for execution excellence through the optimization of tooling, process and workflows
Utilize AI technologies to generate predictive insights, enabling proactive and tailored customer engagement and communications.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!

Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers. Bonus points for being in a high volume and SaaS company.
A track record of exceptional customer support and onboarding of new customers to complex products.
A strong understanding of our tech stack. Salesforce, Chili Piper, Slack
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders. As well, our customers are our life blood, we want someone who is excited to talk to them and provide them a best in class experience.
An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful.
Nice to have: Experience with AI tools for enhancing operational efficiencies and customer insights

Benefits

equity rewards
annual stipends for health and wellness
retirement savings matching
extended health package with fully paid premiums for body and mind
access to a dedicated talent development program that includes career coaching and opportunities for career development

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceonboardingAI technologiespredictive insights

communicationrelationship buildingpatiencereliabilityperformance drivenachievement mindsetcustomer drivenagilityadaptabilityempathy