Client Service Representative, I
Modivcare
Criminal Law & Client Support Associate
Job Duck
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $1,015 - $1,100 per month
Job Level
JuniorMid-Level
About the role
- A mix of reception and intake: answer and transfer calls, qualify leads, and transfer them to attorneys or sales.
- Provide translation services for non-English speaking clients or family members as needed.
- Reach out to family members and gather case-related information.
- Manage discovery downloads and organize case files efficiently.
- Answer incoming calls, emails, and website inquiries promptly and professionally.
- Provide clear, compassionate guidance to prospective clients about next steps.
- Schedule consultations and confirm appointments with attorneys.
- Conduct initial client screenings to gather case details accurately.
- Enter client information into the firm’s case management system with high precision.
- Prepare intake summaries for attorneys’ review.
- Maintain organized digital records and ensure confidentiality standards are followed.
- Assist with document uploads, e-signatures, and follow-up communications.
- Coordinate with attorneys and staff to facilitate smooth onboarding processes.
- Deliver a positive, reassuring first impression for individuals facing criminal charges.
- Uphold the firm’s core values of integrity, responsiveness, and discretion.
Requirements
- High school diploma required; associate’s degree or paralegal certification preferred.
- 1–2 years supporting legal, customer service, or administrative roles.
- Bilingual in English and Spanish strongly preferred for client and family communication.
Benefits
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementclient screeningdocument managementdata entryintake summariesdiscovery managemente-signatureslead qualificationtranslation servicesappointment scheduling
Soft skills
communicationcompassionorganizationresponsivenessintegritydiscretioncustomer serviceteam coordinationfirst impression managementguidance
Certifications
high school diplomaassociate's degreeparalegal certification
