Implementation Specialist
Thomson Reuters
Salary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- About JMAC Lending: over 25 years of dedicated service; mission to provide exceptional support and innovative solutions for partners.
- The Opportunity: Account Manager improves customer retention by ensuring brokers and lenders are satisfied with the loan process from submission to final disposition; maintains dialogue with Account Executives, Operations and customers.
- This is a Full-Time/Remote opportunity offering competitive pay ranging from $60k-70k plus bonus.
- Job Duties & Responsibilities:
- Collaborate with Clients, Sales & Operations to proactively manage pipeline movement, expedite the loan at every milestone and mediate any challenges at the loan level.
- Review conditions for accuracy to eliminate piece mail conditions. Work and communicate with client to advocate for expediency in loan process by lessening turn times.
- Manage multiple500 projects with the ability to prioritize seamlessly, with strong attention to detail and compliance deadlines.
- Serve as liaison support for Clients, Sales and internal operations groups to identify and solve loan level or process related issues.
- Work with Sales and Operations leadership to escalate issues, facilitate transparent communication and provide winning solutions for clients.
- ·Apply calm and confidence based problem-solving techniques to successfully address and resolve issues for both internal/external clients to continuously improve processes and provide a competitive advantage through customer intimacy and operational excellence.
- Establish and promote constructive feedback from clients and share with Account Executives and Sales Leadership to help them identify sales opportunities or process efficiency ideas.
- Provide World Class service through highly disciplined follow-up and guidance to our Sales Team and Clients
- Build strong interpersonal relationships with the Production Team, Operational Associates & Clients to create a collaborative working environment, maintain high morale & foster retention among all parties.
Requirements
- Minimum of 2 years of relevant experience in mortgage processing and/or Account Management.
- Possess an Undergraduate Degree or equivalent professional experience.
- Outstanding oral and written communication abilities, particularly in conveying business concepts and demonstrating business value.
- Experience with Encompass is a bonus, along with proficiency in MS Word and MS Excel.
- Solid understanding of industry guidelines and policies.
- Adept with technological solutions, including but not limited to LOS, Pricing Engines, and Underwriting Engines.
- Exceptional phone etiquette; capable of delivering messages clearly and fostering quick rapport.
- Innovative problem-solver and decision-maker, with a strong track record of thinking creatively to find the best solutions for all parties involved.
- Detail-oriented, highly responsive, and driven with a robust sense of initiative.
- Skilled at juggling multiple priorities and tasks while maintaining composure under pressure.
- Ability to forge and nurture effective business relationships, both internally and externally.
- Strong problem-solving and conflict resolution skills; a genuine passion for client service is essential.
- Well-organized and accountable for achieving results.
- Resourceful and reliable.
