Fixed Operations Area Manager
JM Family Enterprises, Inc.
full-time
Posted on:
Location Type: Office
Location: South Carolina • United States
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About the role
- Establishes and maintains day-to-day relationships with JM&A Group dealer clients within the assigned region.
- Focuses on enhancing operational efficiency and customer satisfaction within automotive service departments.
- Coaches and trains fixed operations associates to support dealership growth and profitability, ensuring a superior client experience.
- Implements and sustains processes to drive parts and labor sales, customer retention, and profitability.
- Collaborates with service managers to evaluate KPIs, implement technology initiatives, and optimize operational efficiency.
- Conducts performance reviews and provides best practice training to enhance fixed operations department performance.
- Builds and maintains positive relationships with key dealership personnel to promote JM&A Group's value.
Requirements
- Extensive experience in automotive dealership Fixed Operations management.
- Strong analytical, problem-solving, and presentation skills.
- Proficiency in Reynolds Advanced Service and other automotive service technologies.
- Detail-oriented with excellent communication and negotiation abilities.
- Ability to travel a minimum of 75% and proficiency in MS Office and G-Suite.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Fixed Operations managementanalytical skillsproblem-solving skillspresentation skillscommunication skillsnegotiation skillsdetail-orientedMS OfficeG-SuiteReynolds Advanced Service
Soft Skills
coachingtrainingrelationship buildingcustomer satisfactionoperational efficiency