Jiko

Business Analyst

• Support the integration of Jiko’s products into client and partner systems
• Collaborate with a talented team of product and engineering colleagues
• Improve API documentation to guide customers
• Assist customers in identifying suitable APIs
• Serve as a point of expertise for integration-related inquiries
• Influence product roadmap based on customer feedback
• Conduct acceptance tests to validate product changes

Business Analyst – Product Team

Executive Assistant

• Act as primary liaison between the CEO and external constituencies
• Prepare correspondence, reports, presentations, and meeting agendas as needed
• Manage special projects from conception to completion, ensuring alignment with business goals
• Help organize team events (offsite trips and QBR) with the need to balance remote and in-person employees

Customer Success Manager

• Partner with the Director of Customer Success to establish key procedures and processes for the Customer Success and Support functions at Jiko
• Own and execute the operating rhythm for Customer Success and Support, including customer onboarding
• Collaborate with partners and stakeholders in Product, Engineering, Operations, Sales and Compliance to establish key customer feedback loops and help to drive prioritization of enhancements and new feature requests on the roadmap
• Act as subject matter expert and solution consultant on key customer and partner integrations and implementations
• Serve as key customer point of contact alongside Operations and Engineering for the early US ET morning window, especially coordinating cross-functionally on urgent and important items

Customer Success Operations Manager

• Drive retention and growth by managing a book of corporate customers and partners, ensuring measurable success outcomes.
• Deepen executive engagement with CFOs, treasury teams, and senior leaders to secure buy-in, influence adoption, and strengthen long-term account value.
• Serve as the quarterback of your customers’ experience, collaborating with Sales, Product, Engineering, Operations, and Compliance to ensure satisfaction and product improvement.
• Maximize customer value by educating and engaging clients on Jiko’s offerings, leveraging data to align solutions with business objectives.
• Expand revenue by partnering with Sales to identify and execute on business reviews and account growth opportunities.
• Accelerate customer onboarding and expansion by serving as a subject matter expert on integrations and implementations.
• Partner with the Director of Customer Success to define and document key Customer Success and Support motions at Jiko.
• Contribute to customer enablement by developing resources, insights, and best practices that drive adoption and empower clients to achieve outcomes independently.