Jewelers Mutual Group

Client Service Representative

Jewelers Mutual Group

full-time

Posted on:

Location Type: Hybrid

Location: Neenah • North Carolina • Texas • United States

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About the role

  • Assist in the renewal application processes for Specialty insurance products such as Jewelers Block and Pawn.
  • Provide assistance to specific 1099 producers as needed, supporting their client service and sales activities.
  • Collaborate with producers to understand client needs and preferences.
  • Ensure accurate documentation and tracking of policies, endorsements, and client communications in agency management systems.
  • Identify opportunities for process improvement and contribute ideas to enhance operational efficiency and client service delivery.
  • Maintain strict confidentiality in handling client information and adhere to all privacy regulations and protocols.

Requirements

  • High school diploma or equivalent; additional education or certification in insurance or related fields is a plus.
  • 2+ years experience in insurance client service, support, or related roles preferred.
  • Active Property & Casualty insurance license required.
  • Industry designation preferred, such as CISR (Certified Insurance Service Representative) and/or CIC (Certified Insurance Counselor) preferred.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with producers and other team members.
  • Proficiency in using computer systems and office software.
  • Detail-oriented with excellent organizational and time management.
Benefits
  • Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
  • Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning.
  • Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
  • Great Place to Work® Certified : Join a team recognized for an environment of innovation and growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance client servicepolicy documentationprocess improvementclient communication tracking
Soft Skills
communication skillsinterpersonal skillscollaborative workorganizational skillstime managementattention to detail
Certifications
Property & Casualty insurance licenseCISRCIC