JETSET Pilates®

Product Designer

• Map and optimize the full end-to-end member journey
• Identify friction points across booking, onboarding, retention, and communication
• Standardize lifecycle flows across all studios
• Ensure brand consistency across digital and in-studio touchpoints
• Own configuration integrity across all studio sites
• Ensure correct setup of memberships, pricing logic, packages, and booking flows
• Audit compliance and correct misconfigurations
• Maintain data integrity and reporting consistency across locations
• Own CRM architecture and segmentation logic
• Oversee automations, SMS workflows, and mass lead management
• Standardize intro-to-member conversion flows
• Design retention and reactivation programs
• Ensure communications align with operational cadence
• Oversee website UX and booking conversion flows
• Ensure seamless integration between website, CRM, Mindbody, and app
• Identify and resolve user friction impacting conversion
• Lead structured A/B testing across offers, booking flows, and messaging
• Support lifecycle performance dashboards and provide structured insights

Head of UX

Marketing

• Own and manage the retail@ inbox, including order issues, tracking requests, and customer inquiries
• Coordinate with vendors and fulfillment partners to resolve issues and ensure timely follow-up
• Maintain a high-quality, on-brand customer experience across all communications
• Monitor order flow, fulfillment status, and tracking updates within Shopify
• Maintain product listings, SKUs, and inventory levels
• Support product launches and merchandising updates
• Track purchase orders, custom merchandise orders, and delivery timelines
• Conduct ongoing audits of studio listings to ensure accuracy, quality, and brand consistency
• Maintain organized marketing assets and ensure accessibility across teams
• Pull and maintain monthly Shopify and inventory reports for accounting and leadership

Marketing Associate, Retail

Operations

• Build and maintain a continuous pipeline of candidates for specific roles for new and existing JETSET studios
• Source Candidates through LinkedIn, job boards, referrals, industry networks, and direct outreach
• Assist franchise owners in managing job postings and organizing candidate pipelines while ensuring franchise owners maintain full control over hiring decisions.
• Conduct initial candidate screenings for franchise studio roles, ensuring alignment with role requirements, compensation expectations, and overall readiness prior to submission to Owners
• Maintain geographic Talent pools aligned with expansion markets
• Provide weekly recruiting reports and pipeline updates
• Provide structured written candidate summaries prior to submission to franchise owners.
• Maintain sufficient candidate pipeline volume to support active studio openings and hiring timelines across all markets.
• Ensure all submitted candidates meet defined qualification standards, including completed screening, compensation alignment, and confirmed availability.
• Own the administration and optimization of the Applicant Tracking System (ATS), including maintaining templates, configuring candidate pipeline stages, refining the candidate journey, and continuously improving how the platform is used across the hiring process.
• Manage ATS records and ensure internal candidate data is accurate and up to date.
• Assist hiring managers with job posting and interview logistics, including coordination of interview panels.
• Prepare and send offer letters and employment documentation.
• Coordinate pre-employment requirements such as background checks.
• Maintain up-to-date hiring dashboard metrics.
• Assist with onboarding logistics including documentation, system setup, and orientation program coordination.

Talent Operations Specialist

Designer

• Own the test fit process for all new franchise locations—develop quick-turn test fits and layout concepts to validate site feasibility before architectural engagement
• Maintain and evolve prototype studio layouts and standards that protect the brand’s design integrity and optimize functionality across varying footprints, while optimizing revenue potential per square foot
• Collaborate with the Real Estate & Construction team to evaluate potential sites, providing design-based input on space planning, flow, and brand consistency
• Serve as an internal design advocate, ensuring that early development decisions align with the JETSET brand experience and operational standards
• Oversee day-to-day relationships with JETSET’s source-restricted and preferred vendors across categories such as architecture, signage, millwork, equipment, facilities, amenities, and more
• Ensure vendor accountability, service quality, and pricing consistency systemwide
• Lead ongoing cost and performance evaluations to ensure JETSET’s franchisor buying power translates into tangible value for franchisees
• Manage consistent rhythm of vendor reviews, performance scorecards, and contract renewals
• Partner with department heads to identify, vet, and onboard new vendor partners that enhance both the franchisee and client experience
• Partner cross-functionally with Real Estate, Construction, Operations, and Marketing to maintain alignment between studio design, brand identity, and operational excellence
• Provide design insight during franchise onboarding and site selection calls
• Support long-term scalability by helping define standards and playbooks for vendor sourcing, accountability, and communication
• Document and refine internal workflows for test fits, vendor approvals, and studio layout iterations
• Identify opportunities to streamline design feedback loops between HQ, vendors, and franchisees
• Monitor industry trends in retail design, studio layouts, and material sourcing to keep JETSET ahead of the curve

Senior Manager, Design & Development

• Serve as the primary marketing contact for JETSET Pilates franchisees, providing support and consultation regarding local marketing strategy, resources, and brand standards.
• Partner with new franchisees during pre-opening and presales, ensuring the 16-week playbook is executed successfully with a focus on lead generation, conversions, and founding member acquisition.
• Support franchisees in sales alignment, collaborating with studio teams to ensure marketing and sales strategies work together to drive first visits, intro offers, and memberships.
• Guide franchisees on leveraging national campaigns, toolkits, and assets for their local markets—adapting resources for optimal local impact.
• Develop and maintain strong relationships with franchise operators, addressing questions and sharing marketing best practices to elevate local execution.
• Monitor franchisee-led marketing initiatives, local engagements, and in-market performance using data from CRM, digital channels, and studio feedback.
• Compile and analyze local marketing reports, identifying trends, successes, and areas for improvement across franchise locations.
• Report key findings, insights, and recommendations to the Director of Field Marketing, informing overall strategy.
• Conduct periodic assessments with franchisees, recommending actionable tactics to strengthen local brand presence, member acquisition, and retention.
• Ensure franchisee compliance with brand guidelines and marketing policies, providing feedback and support to uphold consistency and quality.
• Collaborate with the Director of Field Marketing to refine and optimize the franchise support program based on field learnings and feedback.

Field Marketing Manager

Manager

• Provide hands-on support in-studio during the first few days of a new franchise opening.
• Guide teams through opening and closing procedures in real time.
• Shadow and coach Studio Leads on client greetings, check-ins, and membership sales conversations.
• Observe instructors and provide feedback to ensure brand standards are met.
• Troubleshoot operational or technical issues as they arise.
• Train teams on systems, technology, and troubleshooting A/V
• Model best practices for delivering a world-class member experience.
• Train owners and GM on how to manage the day-to-day operations.
• Build rapport easily and work seamlessly with owners, general managers, instructors, and front desk staff alike.
• Ensure the Franchise Owner/General Manager and Studio Lead teams are confident and prepared to operate independently by the end of the visit.

Head of UX

Marketing Associate, Retail

Talent Operations Specialist

Senior Manager, Design & Development

Field Marketing Manager

Studio Launch Manager