JETCOOL Technologies Inc.

Manager

• Own delivery of all commercial and operational aspects of the account in line with SOW and contract.
• Ensure adherence to contract agreements, managing scope, change control, and risk.
• Accountable for P&L performance, including cost control, revenue, and margin protection.
• Lead customer engagement through regular reviews (QBRs / service reviews).
• Manage forecasting (FOL), pricing updates, and financial alignment.
• Lead end-to-end Field Service operations, including: Installation & commissioning of cooling systems.
• Preventative & reactive maintenance.
• On-site technical support and troubleshooting.
• Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).
• Act as escalation point for critical site issues, particularly in live data centre environments.
• Ensure readiness for site deployment (materials, documentation, permits, RAMS).
• Lead the Customer Focus Team (CFT) to deliver program and service outcomes.
• Coordinate across engineering, supply chain, logistics, and field teams.
• Support new product introduction (NPI) and deployment using structured methodologies.
• Drive customer satisfaction and retention, particularly through service performance.
• Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades).
• Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites.
• Enforce safe systems of work, especially in high-risk / live environments.
• Oversee contractor compliance and third-party service provider performance.
• Track and report field service metrics and program KPIs.
• Lead root cause analysis (RCA) for field failures and implement corrective actions.
• Drive continuous improvement initiatives across service delivery and operations.

Field Service Manager