Field Service Manager

JETCOOL Technologies Inc.

Field Service Manager at Flex managing operations and service in cooling systems. Leading team activities, ensuring compliance, and optimizing customer satisfaction in remote role.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,900 - $131,900 per yearWebsite

About the role

Key responsibilities & impact

Own delivery of all commercial and operational aspects of the account in line with SOW and contract.
Ensure adherence to contract agreements, managing scope, change control, and risk.
Accountable for P&L performance, including cost control, revenue, and margin protection.
Lead customer engagement through regular reviews (QBRs / service reviews).
Manage forecasting (FOL), pricing updates, and financial alignment.
Lead end-to-end Field Service operations, including: Installation & commissioning of cooling systems.
Preventative & reactive maintenance.
On-site technical support and troubleshooting.
Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).
Act as escalation point for critical site issues, particularly in live data centre environments.
Ensure readiness for site deployment (materials, documentation, permits, RAMS).
Lead the Customer Focus Team (CFT) to deliver program and service outcomes.
Coordinate across engineering, supply chain, logistics, and field teams.
Support new product introduction (NPI) and deployment using structured methodologies.
Drive customer satisfaction and retention, particularly through service performance.
Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades).
Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites.
Enforce safe systems of work, especially in high-risk / live environments.
Oversee contractor compliance and third-party service provider performance.
Track and report field service metrics and program KPIs.
Lead root cause analysis (RCA) for field failures and implement corrective actions.
Drive continuous improvement initiatives across service delivery and operations.

Requirements

What you’ll need

Typically requires a Bachelor's degree in engineering or related field or equivalent experience
Typically requires a minimum of 5 years experience in program administration/ management or related area
Strong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure
Proven ability to manage Remote field teams and on-site engineers and complex multi-site deployments
Strong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs
Excellent customer-facing, communication, and escalation management skills
Strong commercial and financial acumen
Great experience with P&L
Availability to travel up to 25%.

Benefits

Comp & perks

Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program AdministrationChange Control ManagementForecasting and Pricing UpdatesRoot Cause AnalysisService Delivery ModelsFinancial AlignmentPerformance Metrics TrackingContinuous Improvement InitiativesTechnical Support and TroubleshootingContract Management

Soft Skills

Customer-Facing CommunicationEscalation ManagementTeam LeadershipCollaboration Across TeamsProblem-Solving

Certifications

Bachelor's Degree in Engineering or Related Field