JetBlue

Airport Operations Crew

JetBlue

full-time

Posted on:

Location Type: Office

Location: Santiago • Dominican Republic

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Job Level

Junior

About the role

  • Provide exceptional customer service
  • Conduct check-in process for customers via computer
  • Verify customers’ personal identification
  • Tag, lift, and handle customer luggage
  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Communicate with our customers to keep them constantly informed
  • Offer ancillary products to our customers such as “priority security” and “even more space”
  • Coordinate various duties with coworkers and other departments to ensure proper handling of customers
  • Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
  • Assist customers with special needs, e.g. customers who need assistance in boarding
  • Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Ensure and maintain a safe environment and operation

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • At least eighteen (18) years old
  • One (1) year of customer service, volunteer experience or sales experience
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English and Spanish
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Available for overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecomputer skillsword processingemail applicationsoffice applicationsoperation of airport equipmenthandling luggageboarding assistancesafety proceduresbackground check
Soft Skills
interpersonal skillslistening skillscommunication skillsflexibilityteam coordinationcustomer assistanceproblem-solvingattention to detailadaptabilitytime management
Certifications
High School DiplomaGeneral Education Development (GED)valid Driver LicenseUnited States Customs Clearance