The Technical Operations Analyst is responsible for analyzing key performance metrics to support the continuous improvement of Tech Ops.
Reporting to the Director Line Maintenance, this role involves monitoring metrics and contributing to data-driven decision-making.
The Analyst will create and maintain dashboards, scorecards, and measurement tools to track performance improvements and assist with strategic planning efforts across technical operations.
Track, evaluate, and report on key performance indicators (KPIs)
Gather historical data, compile information, and prepare weekly, monthly, and quarterly reports.
Maintain the dashboards and scorecards to present findings to Tech Ops leadership.
Assess trends and discrepancies within technical operations and recommend corrective actions and process improvements.
Build and maintain Excel tools, macros, and Python scripts to automate data aggregation and analysis, increasing efficiency in report generation and metric tracking.
Ensure adherence to safety regulations by supporting data collection for Safety Management Systems (SMS) components and reporting systems (e.g., Aviation Safety Action Program (ASAP), Safety Action Report (SAR)).
Partner with business units to gather data, manage projects, and support Tech Ops leadership with strategic business decision-making.
Other duties as assigned

Requirements

Bachelor’s degree in data science, Data Analytics, or other related fields, or equivalent relevant experience
At least 1 year of experience in an analytical role, with strong skills in Excel (pivot tables, VBA) and experience in programming languages such as Python or R.
Proficiency in data collection, database management, and data visualization to support strategic maintenance planning.
Ability to effectively communicate insights and findings through reports and presentations, with strong organizational skills for managing multiple projects.
Experience in computer software and Microsoft Office suite
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Valid Passport or equivalent travel documents with the ability to travel in and out of the United States
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisExcelpivot tablesVBAPythonRdata visualizationdatabase managementKPI trackingreport generation

Soft Skills

communicationorganizational skillsproject managementdata-driven decision-makingstrategic planningproblem-solvingcollaborationattention to detailanalytical thinkingadaptability

Certifications

Bachelor’s degree in data scienceBachelor’s degree in Data AnalyticsSecurity Identification Display Area (SIDA) BadgeUnited States Customs Clearancevalid Passport