JetBlue

Business Analyst, Loyalty Tech Partners

JetBlue

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Florida • New York • United States

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Salary

💰 $68,000 - $112,000 per year

Job Level

Junior

About the role

  • Provide direct support to the IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects
  • Actively support all aspects of the projects from start to finish with a particular emphasis on requirements development and participation in project quality activities
  • Occasionally serve as the project lead on smaller, well-defined projects
  • Produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
  • Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Assist in the development of business cases, considering financial, resource, and technological constraints
  • Develop cost estimates with consideration to business impacts and risks
  • Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security and business continuity
  • Other duties as assigned

Requirements

  • Bachelor’s Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • One (1) year of experience supporting projects with business user and IT components
  • Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization
  • Demonstrated technical and analytic ability through a live work sample during the hiring process
  • Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
  • Working knowledge of risk management and quality assurance standards and methodologies
  • Experience in statistical and other quantitative and qualitative analytical methodologies
  • Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Benefits
  • access to healthcare benefits
  • 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements developmentproject managementbusiness analysiscost estimationrisk managementquality assurancestatistical analysisquantitative analysisqualitative analysistechnical documentation
Soft Skills
communication skillscollaborationanalytical abilityproblem-solvingstakeholder engagementcritical thinkingdetail-orientedleadershipinterpersonal skillsadaptability