Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system‑level issues
Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
Document findings, steps, and solutions concisely for customers and our internal knowledge base
Act as a liaison between Support and Product Development, escalating with complete and accurate context

Requirements

Strong technical skills (SQL, logs, web troubleshooting, systems) OR direct experience with Jenzabar products
Experience troubleshooting web applications or enterprise software
Ability to write and interpret SQL queries
Familiarity with relational databases, networks, Windows/Server environments, or application servers
Experience with Jenzabar One (J1), JICS, or Jenzabar student‑focused modules (Registration, Advising, SIS, etc.)
Strong functional understanding of Jenzabar products
Clear, concise written and verbal communication
Bachelor’s degree in Computer Systems or a related field preferred, or equivalent demonstrated experience.

Benefits

Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
PTO
Paid Parental Leave
Paid Holidays
Short Term Disability
Long Term Disability
401K
Educational Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLweb troubleshootingsystems troubleshootingrelational databasesnetworkingWindows Serverapplication serversJenzabar OneJICSJenzabar student-focused modules

Soft Skills

clear communicationconcise writingproblem-solvingprioritizationcustomer service

Certifications

Bachelor’s degree in Computer Systems