Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership
Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack
Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
Troubleshoot and resolve more complex cloud-related issues, including application deployment problems
Participate in cross-functional collaboration with other business units to assist hosted customers
Provide detailed incident reports and post-mortem analysis for resolved issues
Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services
Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed
Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas
Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team
Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Other duties as assigned

Requirements

2 - 4 years experience in a cloud-oriented or systems administration role.
Associate’s degree in Computer Science, IT, or related field, or equivalent practical experience.
Proficient in cloud services/tools, virtualization technologies, Windows operation systems, and networking concepts.
Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python).
Strong troubleshooting skills and the ability to solve complex cloud-related problems.
Ability to learn quickly, work in a team environment, and follow direction.
Strong communication skills and attention to detail.

Benefits

Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
PTO
Paid Parental Leave
Paid Holidays
Short Term Disability
Long Term Disability
401K
Educational Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud servicesvirtualization technologiesWindows operating systemsnetworking conceptsT-SQLPowerShellPythontroubleshootingconfiguration managementapplication deployment

Soft Skills

troubleshooting skillsability to learn quicklyteamworkfollowing directioncommunication skillsattention to detail

Certifications

Associate’s degree in Computer ScienceIT certification