Provide professional, courteous, and prompt technical support for assigned complex system level software products.
Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criterion for obtaining results
Effectively manage customer escalations associated with complex problems.
Act as liaison for the client in issues with the standard Jenzabar product.
Research and troubleshoot client reported issues with the standard Jenzabar product.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Attend training/meetings on new features/enhancements to the standard Jenzabar product.
Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation.
Work cooperatively with staff within the Client Support Services Department and other divisions of Jenzabar, Inc.
Be a liaison between Support Services and Product Development.
Complete other duties as assigned by respective Team Lead and/or Director of Client Support Services.

Requirements

Bachelor's Degree in Computer Science or related field
Working knowledge of appropriate operating systems
Knowledge of Transact SQL programming language/SQL Enterprise Manager
Strong desire to work in a support desk environment (promptness and regular attendance is required)
A professional telephone manner is essential

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Transact SQLSQL Enterprise Managertechnical supporttroubleshootingdocumentationproblem-solving

courteouspromptnesscommunicationjudgmentcustomer escalation managementcooperation

Bachelor's Degree in Computer Science