Jeni's Splendid Ice Creams

Project Manager

• Design Process Architect & engineer (A&E) selection
• Input Prescribe document format and content expectations
• A&E cost controls
• Periodic evaluation of A&E partner teams
• Maintain milestone development schedule
• Define appropriate cross functional touch points
• Lead value engineering efforts
• Define A&E and GC project scopes
• Ensure A&E deliverable timing
• Ensure document quality (drawing reviews)
• Award contracts
• Validate and approve change orders & work authorizations
• Ensure project comms keep pace with schedule
• Communicate schedule status internally
• Communicate project budget status internally
• Balance work loads
• Ensure "Bang for Buck" with partners
• Ensure project delivery timing, quality, and budget
• Site visits to ensure quality and timing expectations
• Assemble best in class (BIC) project teams (GC, vendors, A&E)
• "Kaizen" all aspects of design and construction
• Manage bidding process & comms
• Ensure bids are complete and on time
• Ensure project awards are in line with project schedules
• Update project budget tracking documents
• Update milestone tracking documents
• Ensure change orders are logged and tracked
• Ensure RFI/RFCs are tracked and logged
• Ensure submittals are logged and tracked
• Coordinate project team meetings
• Ensure weekly reporting is complete logged and tracked
• Manage invoicing
• Manage closeout 3rd Party Coordination
• Coordinate schedules with vendors (i.e. Signage, AV, Telecom, etc.)
• Manage 3rd party RFP
• Manage 3rd party invoicing
• Manage 3rd party budget tracking
• Deliver clear turnover expectations
• Develop/improve T/O systems and tools through cross functional collaboration

NSO Project Manager

Customer Advocate

• Answer customers’ questions via phone calls, online chats, and emails
• Help customers place orders and fix their problems
• Organize bulk orders for holiday gifts and events
• Build relationships with customers and provide world-class service

Weekend Customer Advocate

Data Analyst

• Formalize and Lead a monthly S&OP Process that will create consensus on a forecast and trade planning with our Sales team
• Have a working knowledge of Demand Forecasting with the ability to translate it into the Modus System
• Directly manage the relationship with our system provider (Modus). This includes the maintenance of Modus (ie. Seasonality inputs, pricing changes, etc.), being the expert on the tool and teaching others best practices
• Develop reporting tools
• Partner with Sales to assess trade effectiveness, optimize customer plans, and inform future strategy. Make recommendations and ask questions
• Support annual planning processes with bottoms-up customer analysis and scenario modeling
• Identify learning opportunities as shipments actualize with the goal of a more accurate forecast
• Partner to support Ice Cream Allocations

NSO Project Manager

Weekend Customer Advocate

Retail Analytics & Forecasting Manager