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Weekend Customer Advocate
Jeni's Splendid Ice CreamsWeekend Customer Advocate at Jeni's Splendid Ice Creams providing support and answering customer inquiries. Handling orders and customer relationships primarily through remote work and occasional in-office visits.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service by effectively answering inquiries, managing bulk orders, and providing detailed product knowledge. Excels in communication and relationship-building to ensure a positive customer experience.
Highest-signal resume keywords
Customer Service ExpertiseExcellent Communication SkillsBulk Order ManagementProduct KnowledgeRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order TrackingShipping PoliciesAllergen InformationFlavor Suggestions
Soft Skills
Upbeat AttitudeIntelligence
Industry Keywords
Customer InquiriesWorld-Class ServiceEvent Planning
About the role
Key responsibilities & impact- Answer customers’ questions via phone calls, online chats, and emails
- Help customers place orders and fix their problems
- Organize bulk orders for holiday gifts and events
- Build relationships with customers and provide world-class service
Requirements
What you’ll need- Must be relentlessly upbeat and intelligent
- Excellent communication skills in a professional manner
- Ability to take bulk orders for gifts and events
- Become an expert in Jeni’s products and policies
- Knowledgeable in flavor suggestions, order tracking, shipping policies, and allergen information
Benefits
Comp & perks- A one-month paid sabbatical after 3 years of continuous service
- Annual paid day to volunteer for a non-profit organization that matters to you
- 50% discount at Jeni’s Scoop Shops and online
- 4% match on 401k contributions after 3 months of employment (for qualifying employees)