Jellyfish

Customer Education Manager

Jellyfish

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $150,000 per year

About the role

  • Define the 12–18 month Customer Education roadmap aligned to Jellyfish product launches, AI capabilities, and key customer personas
  • Design persona- and use-case-based journeys that can be lightly tailored by account/segment
  • Own the full lifecycle for priority programs and assets (discovery → outline → build → launch → iterate)
  • Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support
  • Define and track core education KPIs and use data and feedback to decide what to improve, retire, or double down on
  • Own the education tool stack (LMS, authoring/video tools, in‑app guidance) and lightweight processes for course creation and updates

Requirements

  • 5–8+ years in Customer Education, Instructional Design, Product Education, or a similar B2B SaaS role, including program ownership, not just content production.
  • Demonstrated ability to be both a strategic owner and hands-on builder in a lean, team-of-one environment.
  • Strong instructional design and storytelling skills for technical and analytics-heavy topics (engineering workflows, metrics, AI features).
  • Experience designing for multiple formats: self-paced courses, webinars, workshops, in‑app guidance, and CSM-led enablement.
  • Comfort working cross-functionally with Product, CS, Support, and Marketing, and ability to synthesize stakeholder input into focused, learner-centered programs.
  • A data- and outcome-oriented mindset; you care less about content volume and more about what changes for customers and CSMs.
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer EducationInstructional DesignProduct EducationProgram OwnershipData AnalysisKPI TrackingStorytellingCourse DesignWebinar DesignIn-app Guidance
Soft Skills
Strategic ThinkingHands-on BuildingCross-functional CollaborationStakeholder SynthesisLearner-centered DesignData-oriented MindsetOutcome-oriented Mindset