Senior Account Manager

Jellyfish

full-time

Posted on: 1/13/2026

Location Type: Hybrid

Location: Durban • South Africa

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About the role

Lead key client accounts, driving the successful delivery of Paid Media services across 17 European markets, with a focus on Amazon, Google and Paid Social.
Collaborate with a diverse, international team to develop and execute media strategies that align with client goals while identifying opportunities for growth.
Be the primary point of contact for key client accounts in the technology, electronics, footwear and automotive sectors, driving long-term relationships and retention.
Lead account growth by identifying opportunities for new services, products, or initiatives aligned with their objectives.
Monitor client health metrics (e.g., profitability, growth, and satisfaction) and implement action plans to improve performance where necessary.
Collaborate with our Media Planning and Paid Media teams to deliver client briefs, ensuring clear communication of goals and effective campaign execution.
Manage internal timelines and client deliverables in partnership with Project Management teams, ensuring on-time delivery.
Identify and implement operational improvements to enhance efficiency and profitability.

Over 3 years of experience in client-facing roles within the advertising, creative or marketing industry.
Understanding of digital marketing, including paid media platforms and PPC campaigns.
Ability to coordinate cross-functional teams, fostering open communication and ensuring the timely delivery of multiple projects.
Familiarity with project management or time management tools.
You love getting to know your clients, developing long-lasting relationships and adding value to their business.
When faced with a problem and unforeseen circumstances, you collaborate with the appropriate people to evaluate different options, adapt strategies and find practical solutions.
You seek and leverage AI technologies to streamline and automate processes.

Benefits

You'll be eligible to join our discretionary annual bonus scheme.
Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
£1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Tip: use these terms in your resume and cover letter to boost ATS matches.

digital marketingpaid mediaPPC campaignsmedia strategiesclient health metricsoperational improvementscampaign execution

client relationship managementcross-functional coordinationcommunicationproblem-solvingadaptabilityteam collaboration