Proven experience leading and developing customer service or brand-facing teams, fostering a culture that reflects and protects a premium brand voice
Experience building or scaling teams and establishing structured, customer-centric processes in evolving or high-growth environments
Deep understanding of both retail and eCommerce customer journeys, with the ability to deliver a seamless, joyful brand experience across all touchpoints
Strong cross-functional partnership experience, collaborating with Marketing, Wholesale, Operations, and global teams to ensure aligned and consistent brand messaging
Strategic and solutions-oriented leader with exceptional communication skills, capable of translating customer insights into meaningful improvements that elevate the overall brand experience

Benefits

Discretionary Bonus - This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance.
Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.
Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
Paid Parking & Building Amenities - Full-time parking space is provided and paid for by the company in the TractorWork’s covered ramp attached to the skyway. TractorWork’s offers several amenities for employees including an on site medical clinic and pharmacy, state of the art work out facility at no charge, both Bar La Grassa and Snack Bar are located in the building, Foodsby food delivery is available daily, and several great coffee shops, lunch spots and walking paths within minutes of our door, and excellent morning coffee served as you walk in the building at no charge.
Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

leadershipcommunicationcollaborationstrategic thinkingsolutions-orientedcustomer-centricbrand storytellingoperational standards adherencecustomer insights translationteam development