JELD-WEN, Inc.

Business Operations & Strategy Assistant

JELD-WEN, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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About the role

  • Partner cross functionally to establish, evolve and maintain operating system metrics.
  • Track progress against strategic initiatives, ensuring alignment across operations, sales, supply chain, HR, finance, IT and other functions.
  • Conduct quantitative and qualitative analysis to drive better decision‑making.
  • Support operational rhythms such as staff meetings, town halls and tiered level meetings.
  • Synthesize weekly operational and market intelligence—including market landscape updates, sales reports, and cross‑functional summaries—and elevate key insights, risks, and opportunities to executive leadership.
  • Lead and coordinate special projects on behalf of the EVP, ensuring timelines, deliverables, and cross‑functional communication are well-managed.
  • Capture key actions from EVP’s notes, pictures, etc. during site visits and business meetings, then own the follow‑up, action planning and execution until completion.
  • Serve as a first-line responder for things such as customer escalations sent to the EVP – quickly assessing, coordinating cross-functional action and driving timely resolution with clear communication to stakeholders.
  • Assist with the EVP’s calendar, travel logistics, and meeting preparation.
  • Create polished PowerPoint presentations, briefing documents, and executive summaries.
  • Draft emails, communications, and reports on behalf of the EVP as needed.
  • Maintain confidentiality and demonstrate sound judgment in all interactions.

Requirements

  • Bachelor’s degree in Business, Operations, Industrial Engineering, Communications, or related field.
  • 3-5 years of prior relevant experience in business operations, project management, consulting, sales operations, or similar work or advanced degree.
  • Strong proficiency in Excel (pivot tables, lookups, basic modeling) and PowerPoint (storytelling, executive-quality decks).
  • Exceptional written and verbal communication skills.
  • Ability to travel regularly (up to 40-50%).
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • High level of discretion, emotional intelligence, and professional presence required.
  • Demonstrated embodiment of a positive mindset along with sense of urgency and ownership.
Benefits
  • medical & dental
  • generous leave policies
  • retirement program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quantitative analysisqualitative analysisproject managementbusiness operationssales operationsExcelPowerPointdata synthesisaction planningexecutive summaries
Soft Skills
communication skillsorganizational skillsemotional intelligenceprofessional presencepositive mindsetsense of urgencyownershipcross-functional communicationdiscretiondecision-making
Certifications
Bachelor’s degree