JeffreyM Consulting

Managed Services Consultant

JeffreyM Consulting

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $35 - $40 per hour

About the role

  • Own and manage client-specific platform configurations and performance optimization
  • Deliver ongoing consulting to maximize the value of the client's capabilities across paid, earned, and owned media
  • Support implementation and use of client's product for customer service operations through CCaaS integrations
  • Provide strategic guidance based on data insights and client goals
  • Train and enable client users on platform functionality, workflows, and new features
  • Ensure client satisfaction and success by aligning platform use with business outcomes
  • Identify and close gaps in platform use cases and client expectations
  • Act as the primary point of contact for day-to-day support and issue resolution
  • Collaborate cross-functionally with internal stakeholders including Customer Success, Solutions Engineering, and Product teams

Requirements

  • 3–5 years of experience in SaaS platform management, marketing technology, or enterprise client support
  • Demonstrated experience using Sprinklr, Hootsuite, Sprout Social or other comparable enterprise social and advertising platforms
  • Working knowledge of CCaaS technologies and contact center operations
  • Experience supporting digital marketing or customer experience campaigns with an understanding of advertising performance metrics
  • Experience in Paid Social Activation
  • Strong communication skills to interface with both technical and non-technical stakeholders
  • Exceptional time management, documentation, and problem-solving skills
  • Ability to translate complex client needs into platform configurations and service solutions
  • A proactive, team-oriented mindset with a passion for client success
Benefits
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS platform managementCCaaS technologiesdigital marketingcustomer experience campaignsadvertising performance metricsPaid Social Activationplatform configurationsservice solutions
Soft skills
communication skillstime managementdocumentationproblem-solvingteam-oriented mindsetclient success focus