Jefferson Bank

Deposit Operations Support Analyst II

Jefferson Bank

full-time

Posted on:

Location Type: Office

Location: San Antonio • Texas • United States

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About the role

  • Accountable for confidentiality and expert handling of Bank’s legal/court orders (i.e., subpoenas, summons, garnishments, freezes, liens, etc.)
  • Reinforce quality control/quality assurance tasks related to department
  • Provide customer service support for Level II customer contact calls and supporting internal customers
  • Examine and record maintenance changes for the bank and parameter changes for the department
  • Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts
  • Primary for handling Bank’s legal requests and court orders
  • Provide primary support to review and complete Verification of Deposit (VOD)
  • Review and clear GL settlement outages
  • Strengthen the Bank’s core system with data uniformity verification
  • Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation
  • Mentor new and current employees
  • Review daily management reports in imaging system with required annotations
  • Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures
  • Work with Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management

Requirements

  • 3+ years in bank operations
  • Working knowledge of Unclaimed Property Laws related to banking and escheatment process
  • Working knowledge of Regulation D, Regulation DD, Regulation E (Overdraft Privilege Guidelines), and Regulation CC
  • Knowledgeable in the areas of CD’s, IRA’s, SDB, and Comptroller laws for state escheatment
  • Working knowledge of financial services operational litigation laws pertaining to court orders and legal requests for customers
  • Experience in providing customer support via phone
  • High School Diploma or equivalent
  • Experience in professional customer service environments
Benefits
  • Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)
  • Proficiency in Adobe and Acrobat
  • Experience with the Internet, search engines, browsers, VPN, and general PC connectivity
  • Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets, and other electronic devices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bank operationslegal requests handlingquality controlquality assuranceVerification of Deposit (VOD)GL settlement reviewdata uniformity verificationrecordkeepingcustomer supportescheatment process
Soft Skills
confidentialitycustomer servicementoringorganizational skillscommunication
Certifications
High School Diploma