Jefferson Bank

Support Engineer

• Accountable for confidentiality and expert handling of Bank’s legal/court orders (i.e., subpoenas, summons, garnishments, freezes, liens, etc.)
• Reinforce quality control/quality assurance tasks related to department
• Provide customer service support for Level II customer contact calls and supporting internal customers
• Examine and record maintenance changes for the bank and parameter changes for the department
• Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts
• Primary for handling Bank’s legal requests and court orders
• Provide primary support to review and complete Verification of Deposit (VOD)
• Review and clear GL settlement outages
• Strengthen the Bank’s core system with data uniformity verification
• Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation
• Mentor new and current employees
• Review daily management reports in imaging system with required annotations
• Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures
• Work with Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management

Deposit Operations Support Analyst II