Jebwa.com

E-Commerce Store Manager

Jebwa.com

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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About the role

  • Be responsible for day to day operations for jebwa.com
  • Process orders and communicate with customers about order, delivery and after-sales support
  • Monitor and manage listing inventory and pricing
  • Provide timely customer service with ticket management, online chat and over the phone
  • Handle e-commerce return cases and payment disputes
  • Track, report and improve key e-commerce success metrics
  • Design promotional programs to support existing customers or to acquire new customers
  • Collect, analyze and report customer data through surveys and qualitative methods
  • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
  • Research and develop new product lines; build supplier relationship

Requirements

  • Bachelor’s degree in Business, Merchandising, or a Related Field
  • 4+ years of online sales experience on a marketplace or direct-to-consumer online retail
  • Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
  • Excellent oral and written communication skills
  • Strong organizational skills and the ability to multitask
  • Startup minded, positive, hands-on attitude and nimble
  • Ability to successfully work cross functionally with both internal teams and external vendors
  • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
  • Ability to multi-task in a fast-paced entrepreneurial
  • Self-starter who can complete tasks and manage multiple projects with minimal supervision
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce operationsorder processinginventory managementcustomer servicedata analysispromotional program designproject managementonline salesmarketplace experiencesupplier relationship management
Soft Skills
communication skillsorganizational skillsmultitaskingcollaborationpositive attitudehands-on attitudecross-functional teamworkself-starteradaptabilitycustomer focus
Certifications
Bachelor’s degree in BusinessBachelor’s degree in MerchandisingBachelor’s degree in a Related Field