Jebwa.com

Ecommerce

• Be responsible for day to day operations for jebwa.com
• Process orders and communicate with customers about order, delivery and after-sales support
• Monitor and manage listing inventory and pricing
• Provide timely customer service with ticket management, online chat and over the phone
• Handle e-commerce return cases and payment disputes
• Track, report and improve key e-commerce success metrics
• Design promotional programs to support existing customers or to acquire new customers
• Collect, analyze and report customer data through surveys and qualitative methods
• Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
• Research and develop new product lines; build supplier relationship

E-Commerce Store Manager

Content Marketing Manager

• Spearhead content and organic marketing efforts for Jebwa in the fashion industry
• Collaborate with internal and external partners on planning, scoping and execution of organic social campaigns across platforms
• Responsible for daily content publishing across all active organic channels, supporting Customer Care with community management
• Support sourcing of UGC content for marketing channels including social, site, and email
• Deliver monthly social reporting dashboards and campaign recaps including performance metrics, trends, competitive landscape and opportunities
• Maintain knowledge of tools and practices, monitoring competitors and other social media leaders
• Collaborate with internal teams to develop and execute integrated creative ideas, plans and strategies
• Lead ideation, strategy and promotion of content assets for outreach (blog posts, videos, contests, etc.)
• Monitor and report on campaign goals and draft summary performance reports
• Present to senior leadership regularly on key business metrics and progress to goals

Marketing Specialist, Content and Organic Marketing

Performance Marketing

• Work with key social media platforms primarily Facebook, Instagram, and TikTok
• Creating, implementing, launching, testing and optimizing paid social campaigns and strategies on a daily basis
• Working closely and collaboratively with internal creative, brand and technology teams to develop and execute integrated creative ideas, plans and strategies
• Partnering with external media agencies
• Developing and owning goals and performance metrics for your campaigns; monitoring regularly to understand effectiveness of strategies and identify opportunities for improvement
• Presenting to senior leadership regularly on key business metrics, and progress to goals
• Partner with Product and Technology teams to develop deep analytics and tracking capabilities to read performance, optimize and achieve pre-determined targets in CPA and ROI

E-Commerce Store Manager

Marketing Specialist, Content and Organic Marketing

Marketing Specialist – Paid Social, Search