Support Technician – Personnel/Payroll, Junior
JDREL
full-time
Posted on:
Location Type: Remote
Location: Brasil
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Job Level
About the role
- Assist customers by phone, email, remote access, and/or chat;
- Diagnose reported errors and provide accurate solutions;
- Log incoming support tickets in the platform;
- Provide guidance and answer questions about offered solutions and applicable accounting and payroll legislation.
Requirements
- Degree completed or in progress in Accounting, Human Resources, or related fields;
- Good communication skills;
- Basic knowledge of payroll;
- Basic computer skills;
- Knowledge of eSocial;
- DCTF Web;
- Hiring and termination procedures;
- Calculations for vacation pay, 13th salary, and benefits;
- SEFIP/GFIP;
- Experience in technical support.
Benefits
- Fixed salary;
- Meal allowance;
- Flexibility to customize benefits such as food allowance, transport voucher, fuel voucher, culture voucher, Gympass, dental plan, and health insurance;
- Life insurance;
- Partnership with SESC;
- Real opportunities for growth within the company, both financially and personally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payrolleSocialDCTF WebSEFIPGFIPvacation pay calculations13th salary calculationsbenefits calculationstechnical support
Soft Skills
communication skills
Certifications
degree in Accountingdegree in Human Resources