JDREL

Support Engineer

• Provide telephone support for the Domínio system’s Fiscal/Accounting (Escrita Fiscal/Contabilidade) or Payroll modules.
• Ensure information provided to customers is clear and concise.
• Ensure support is efficient and focused on resolving issues.
• Understand the customer journey and the processes required to address each request.
• Act as an intermediary for requests related to adjustments and fixes in the products offered.
• Practice and promote the organization’s expected values and behaviors.
• Stay up to date on innovations in the solutions provided to customers and on relevant changes in legislation.

Support Technician, Domínio System