JDREL

Support Engineer

• Assist customers by phone, email, remote access, and/or chat;
• Diagnose reported errors and provide accurate solutions;
• Log incoming support tickets in the platform;
• Provide guidance and answer questions about offered solutions and applicable accounting and payroll legislation.

Support Technician – Personnel/Payroll, Junior

• Provide support to our clients via phone, email, remote access and/or chat
• During support, diagnose reported issues and deliver accurate solutions
• Log incoming tickets in the platform, ensuring client and interaction details are recorded
• Advise clients and answer questions about the solutions offered
• Participate in trainings and updates focused on personal development and excellence in customer service

Accounting Support Specialist (Tax Bookkeeping)

• Provide support to our clients via phone, email, remote access and/or chat;
• During support interactions, diagnose reported errors and implement accurate solutions;
• Log received tickets in the platform, ensuring customer information and interaction details are recorded;
• Guide clients and answer questions about the solutions offered;
• Participate in trainings and updates focused on personal development and service excellence.

Support Technician – Personnel/Payroll, Junior

Accounting Support Specialist (Tax Bookkeeping)

Accounting Support Technician, Fiscal Reporting