Janko Hospitality

Operations Manager

Janko Hospitality

full-time

Posted on:

Location Type: Office

Location: Peru • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 - $20 per hour

About the role

  • Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences.
  • Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance.
  • Provide hands-on leadership across all hotel areas, working flexible hours including nights, weekends, and holidays as business demands require.
  • Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and all local, state, and federal regulations.
  • Drive guest satisfaction by monitoring feedback, resolving concerns promptly, and implementing service improvement initiatives.
  • Support revenue optimization efforts through effective pricing, inventory management, and preventative maintenance strategies.
  • Contribute to financial performance by monitoring budgets, analyzing reports, controlling payroll and overtime, and maintaining productivity standards.
  • Oversee invoice coding, purchasing, and inventory management to ensure financial accuracy and cost control.
  • Manage hotel cash handling procedures, deposits, and capital expenditures in accordance with company policies.
  • Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives.
  • Ensure strict adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance.
  • Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed.

Requirements

  • Previous management experience in the hospitality industry required.
  • Strong leadership skills with the ability to motivate teams and drive service excellence.
  • Solid understanding of hotel financial performance, payroll management, and operational controls.
  • Excellent organizational, communication, and problem-solving abilities in a fast-paced environment.
  • Proficiency in hotel systems and computer applications; prior front desk experience preferred.
  • High School Diploma or GED required; additional hospitality education preferred.
  • Ability to perform physical tasks including standing and walking for extended periods and lifting up to 50 lbs.
Benefits
  • Competitive compensation package
  • Full benefits package, including medical, dental, vision, and 401(k) with company match
  • Paid Time Off (PTO)
  • Growth opportunities within a company focused on strategic expansion and development
  • Hotel discounts at locations worldwide
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hotel operations managementfinancial performance analysispayroll managementinventory managementbudget monitoringcost controlservice improvement initiativesguest satisfaction monitoringcompliance with franchise standardssafety and security standards
Soft Skills
leadershipteam motivationorganizational skillscommunication skillsproblem-solvingemployee engagementflexibilitycustomer service excellencecoachingrecruitment
Certifications
High School DiplomaGED