Jane

Strategic Customer Success Manager

Jane

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$115,000 - CA$140,000 per year

Job Level

Mid-LevelSenior

About the role

  • Strengthen relationships with Jane’s largest clinics through proactive outreach, thoughtful business reviews, and consistent follow-up that deepens trust and alignment
  • Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities in ways that support their operational and clinical goals
  • Identify risks and opportunities using customer health data and product signals, applying structured approaches to intervene early and drive meaningful outcomes
  • Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends that reflect the needs of large clinics
  • Build and improve Strategic Accounts processes, tools, and best practices, contributing to a scalable foundation for our growing customer segment

Requirements

  • Experience owning a book of business and driving outcomes in Customer Success, Account Management, or a related role in a B2B SaaS environment
  • A track record of exceeding retention, adoption, or customer health goals through structured account planning and proactive relationship management
  • Strong communication and collaboration skills, with the ability to translate customer needs into recommendations, insights, and next steps
  • Comfort working with data, product signals, and CRM tools (we use HubSpot) to forecast, plan, and measure customer value
  • A builder mindset with curiosity, humility, and a willingness to learn — this role involves shaping new processes and approaches as we grow
Benefits
  • Comprehensive benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementB2B SaaSstructured account planningdata analysiscustomer health metrics
Soft skills
relationship managementcommunicationcollaborationcuriosityhumilityproactive outreach