Jaja Finance

Fraud and Financial Crime Investigator

Jaja Finance

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Salary

💰 £30,000 - £35,000 per year

Job Level

Junior

About the role

  • Investigating credit card fraud & financial crime application and transactional fraud reports from start to finish
  • Reviewing cases where fraud and money laundering is suspected and creating reports in close collaboration with our Head of Fraud and MLRO
  • Close collaboration with Fraud & Financial Crime Strategy Leads through the observation of latest trends - providing a crucial feedback loop to inform our fraud strategy
  • Delivering an exceptional customer experience to individuals impacted by fraud
  • Handling fraud related customer enquiries via webchat, emails and phone calls

Requirements

  • 1+ years in depth Credit card Fraud experience with a customer focused mindset
  • Experience in using application and transactional fraud risk monitoring and investigations systems in a UK financial services environment
  • Have the ability to quickly become familiar with new concepts and processes
  • Proficiency in MS Word, Excel and Outlook
  • Are enthusiastic, committed and have great attention to detail
  • Excellent verbal and written communication skills
  • Able to manage a variety of different tasks and processes, at any one given time
  • Strong service delivery ethic, including the ability to work under pressure and to tight timescales, with imposed deadlines for the completion of the work
  • Ability to work with minimal supervision within a dynamic team environment
Benefits
  • Competitive salary
  • Opportunity for flexibility to support work-life balance
  • Pension contributions
  • Bonus potential
  • Private medical cover
  • 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
  • 4x life insurance cover
  • Employee assistance program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit card fraud experiencefraud risk monitoringinvestigations systems
Soft Skills
customer focused mindsetattention to detailverbal communicationwritten communicationservice delivery ethicability to work under pressureability to manage multiple tasksenthusiasmcommitmentability to work with minimal supervision