Jaded London

Customer Care Assistant

Jaded London

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Respond promptly and effectively to customer queries across email, live chat, and social media, assisting with delivery/returns, exchanges, and any product-related issues.
  • Engage with customer comments in a tone that is positive, responsive, and aligned with our brand voice and audience via social media channels.
  • Use various customer service platforms, including Shopify and Gorgias, to manage orders and communications.
  • Perform accurate data entry and reporting, including updating weekly dispatch and backorder.
  • Liaise with the warehouse team to ensure timely order fulfilment and adherence to delivery timelines.
  • Communicate with the Production and Social teams to maintain accuracy in product details, availability, and launch communications.
  • Demonstrate strong product knowledge and a genuine passion for the brand in all customer interactions.
  • Resolve issues related to shipping, sizing, and pricing across all platforms with accuracy and professionalism.
  • Work proactively toward achieving set goals, targets, and KPIs, contributing to continuous improvement in customer service delivery.

Requirements

  • Ability to work from 9:00am to 5:30pm on a shift basis (Monday – Wednesday in office, Saturday-Sunday work from home)
  • Dedicated to providing excellent customer service
  • A problem solver, able to take initiative
  • Strong communication skills, both written and verbal
  • Good knowledge of Excel and using Outlook emails
  • Diligent with strong organisational skills
  • Friendly and enthusiastic
  • A real passion for fashion and the Jaded brand
Benefits
  • 50% Employee Discount
  • 24 days holiday per year (plus bank holidays)
  • A paid day off on your birthday
  • A paid moving day per year
  • Hybrid Working Arrangements
  • Pension Scheme
  • Bonus Scheme
  • Employee Assistance Programme for you and your family
  • £500 employee referral bonus scheme
  • Local Business Discounts (cafés, fitness, beauty etc)
  • North-West London office location directly located next to good transport links
  • Casual office dress code (your style of dress is up to you, wear what you feel best in)
  • Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
  • Regular Office Social Events (e.g. payday socials)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryreportingorder managementcustomer service
Soft Skills
problem solvingcommunicationorganizational skillsinitiativeenthusiasmpassion for fashion