Jade Global

Organizational Change Manager, Salesforce Experience

Jade Global

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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About the role

  • Develop and execute end-to-end change management strategies and plans for specific client projects
  • Conduct change impact assessments and readiness evaluations across multiple stakeholder groups
  • Create detailed change management roadmaps aligned with project timelines and business objectives
  • Define success metrics and key performance indicators to measure change adoption and effectiveness
  • Design and implement targeted communication plans for diverse audiences at all organizational levels
  • Build and maintain relationships with key stakeholders, sponsors, and change champions
  • Facilitate stakeholder workshops, focus groups, and feedback sessions
  • Create compelling change narratives that resonate with various audiences
  • Partner with training teams to develop role-based training strategies and materials
  • Identify skill gaps and design learning pathways to support new processes and systems
  • Monitor and report on training completion and competency development
  • Develop job aids, quick reference guides, and post-implementation support resources
  • Proactively identify sources of resistance and develop mitigation strategies
  • Conduct one-on-one and group coaching sessions with leaders and employees
  • Create feedback loops to surface concerns and adapt change approaches accordingly
  • Build change champion networks to support peer-to-peer adoption
  • Track change management metrics including adoption rates, satisfaction scores, and utilization data
  • Conduct post-implementation reviews to capture lessons learned
  • Provide regular status updates and insights to leadership and project teams
  • Continuously refine change management approaches based on organizational feedback

Requirements

  • Bachelor's degree in Business, Organizational Development, Human Resources, or related field
  • 5+ years of experience in change management, preferably supporting large-scale transformations
  • At least 2 successful Salesforce or CRM implementations with successful adoption required
  • Excellent written and verbal English
  • Proven track record of successfully managing change in complex, matrixed organizations
  • Strong understanding of change management methodologies (Prosci ADKAR, Kotter, or similar frameworks)
  • Certification in change management (Prosci, CMI, or equivalent) preferred
  • Previous experience in consulting preferred
Benefits
  • health-related policies
  • leave donation policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementchange impact assessmentscommunication planstraining strategiesstakeholder workshopsfeedback sessionschange narrativesadoption metricspost-implementation reviewsSalesforce
Soft Skills
relationship buildingfacilitationcoachingadaptabilityproblem-solvingcommunicationcollaborationleadershipstrategic thinkingresilience
Certifications
Bachelor's degreechange management certification (Prosci, CMI)