Jacuzzi Group

Customer Service Representative

Jacuzzi Group

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment.
  • With our headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.
  • We are seeking a remote Customer Service Representative to join our Sundance Spa, Inc. team.
  • The Customer Service Representative serves as the primary point of contact for customers (dealers across the nation), addressing any issues, updating order status, shipments, pricing, product information and responding to their general inquiries. This individual will engage with customers through email as well as managing high volumes of inbound phone calls.
  • Key duties include maintaining assigned regions and dealers, responding to inquiries, inputting orders, CRM case management, pricing and shipping information, and resolving issues.
  • Cross-functional collaboration and training activities, attendance, and back-up duties are part of the role.
  • Schedule: Monday-Friday 7:00am-4:00pm PST (Flexibility to work overtime and weekend hours as needed).
  • Compensation is based on experience $19+

Requirements

  • 1-3 years of experience in customer service, preferably in a B2B capacity - manufacturing, warranty or order processing environment
  • Strong communication skills, both verbal and written
  • Proficiency in using customer service software and CRM systems (Salesforce preferred)
  • Ability to resolve customer issues effectively
  • Detail-oriented with strong organizational skills
  • A commitment to providing exceptional customer service
  • Ability to work independently as well as part of a team
  • Willing and able to work in a remote capacity