Jacuzzi Group

Customer Service Representative

Jacuzzi Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $21 per hour

About the role

  • Serve as the primary support contact for all assigned customer accounts.
  • Create and foster business relationships with assigned accounts.
  • Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases.
  • Proactively communicate order status, issue resolution, and account updates to customers.
  • Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
  • Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
  • Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
  • Contributes to team effort by accomplishing related tasks and other support efforts.
  • Additional responsibilities as assigned

Requirements

  • 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
  • Strong verbal and written communication skills.
  • Proficiency with customer service and CRM systems (Salesforce preferred).
  • Proficient in Microsoft Excel
  • Strong problem-solving, organizational, and attention-to-detail skills.
  • Ability to work independently and collaboratively in a team environment.
  • Commitment to delivering excellent customer service.
  • Ability to work remotely
  • Availability Monday- Fridays from 7:00 AM – 4:00 PM PST, with flexibility for additional hours as needed.
Benefits
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccounts supportorder processingproblem-solvingorganizational skillsattention to detailMicrosoft Excel
Soft Skills
verbal communicationwritten communicationteam collaborationindependencecommitment to customer service